Are the lip balm tins refillable?
You have 2 options for replenishing your balm.
*You can order a refill pack of lip balms directly from our website. https://www.getbalmy.com/collections/lip-balm
*You can melt your own favourite lip balm and pour it in the tin to cool.
We recommend only using lip balm that doesn’t melt easily in the heat.
Is the chain length adaptable?
Balmy Bracelets are made to fit wrists of all shapes and sizes. Due to the style of chain, you can make the bracelet as big or small as you like. If you prefer to wear your bracelet looser, you can select a complimentary chain extender when you’re selecting your bracelet.
Are the Lip Balms made from natural ingredients?
We pride ourselves on using only the best quality all natural ingredients in our lip balms. We took careful consideration when creating our lip balm recipe to ensure the lip balms held their beautiful moisturising qualities while be able to withstand melting temperatures without using any preservatives.
Can I wear my Balmy Bracelets in the water?
Yes, Balmy bracelets are water resistant and can be worn at all times. We do recommend rinsing your bracelet with fresh water after swimming in the ocean.
I’m having a special event, do you offer a discount for large quantity orders?
Yes, we would love to help you celebrate your special event so please send us an email email@example.com for more information and a discount code.
Do you ship internationally?
Yes we do. We ship anywhere that Shopify allows. If you live in a country that Shopify does not ship to, please send us an email and we will do our best to accommodate you.
Do you allow local pick up?
Yes we do, we are passionate about saving carbon emissions and you money! If you live locally to Terrigal and prefer to call by and pick up your order then please select “pick up” from the drop down when ordering
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
PLEASE NOTE: Unless there is a fault is with the bracelet itself, the customer provides return shipping.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do i return something?
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: 44 Campbell Cr, Terrigal, NSW, 2260, Australia.
If your return is accepted, please return your product in its original packaging, Items sent back to us without first requesting a return will not be accepted.